Momo99 Malaysia Platform Terms & Conditions

1. Acceptance of Terms

Welcome to momo99. This platform is operated and owned by momo99 Operations Limited ("the Company"). By accessing or using the momo99 platform through our website, mobile app, or any other digital channel we provide, you agree to fully comply with and be bound by these Terms and Conditions.

If you do not agree with any part of these terms, you must cease using the platform immediately. Continued use of the momo99 platform following any published changes to the terms will be deemed acceptance of the updated terms.

These Terms and Conditions should be read together with our Privacy Policy, which forms part of the overall agreement between you and momo99.

2. Member Eligibility

To use the momo99 platform, you must meet the following eligibility requirements:

• Be at least 18 years old on the date of registration. momo99 does not permit individuals under the legal age to use the platform under any circumstances.
• Acting on your own personal capacity and not on behalf of any third party.
• Not residing in any jurisdiction where online gambling is prohibited by law.
• Not declared bankrupt or currently undergoing bankruptcy proceedings under applicable law.
• Not previously banned from the platform by momo99.

Momo99 reserves the right to request proof of identity and age at any time, and may suspend or close any account that does not meet these eligibility requirements. All withdrawals will be held until KYC verification is complete.

3. Registration & Account Management

Each user is only permitted to register and maintain one account only at momo99. Multiple account ownership is strictly prohibited and will result in the immediate termination of all associated accounts, including forfeiture of any remaining balances and bonuses.

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, email address, and phone number. False or misleading information may result in account termination without notice.

You are solely responsible for keeping your login credentials confidential. Any activity that occurs under your account is considered your own. If you suspect your account has been accessed by an unauthorised party, please contact the momo99 support team immediately.

Momo99 applies a strict KYC (Know Your Customer) verification process. Identity documents that may be requested include copies of your national ID, passport, bank statement, or utility bill. This process is in place to protect your security and prevent money laundering.

4. Deposits & Withdrawals

Momo99 supports multiple payment methods including DuitNow, FPX, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, GrabPay, and Boost. All deposits are processed instantly, while standard withdrawals are typically processed within 15 minutes to 24 hours depending on the chosen payment method.

The terms relating to financial transactions are as follows:

• The minimum deposit is RM 30 for most payment methods.
• Minimum withdrawal is RM 50 and daily maximum depend on your VIP membership level.
• Withdrawals can only be processed to a bank account or digital wallet registered under the same name as the momo99 account.
• Momo99 does not charge any processing fees for standard deposits or withdrawals.
• Any deposit made with fraudulent intent or for money laundering purposes will be reported to the relevant authorities.
• Momo99 reserves the right to delay withdrawals by up to 5 business days if additional verification is required for compliance purposes.

All financial transactions are protected by 256-bit SSL encryption. Funds held in your account are kept in a separate financial account and are not co-mingled with the company's operational funds.

5. Bonuses & Promotions

Momo99 offers a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, free spins, and a VIP loyalty programme. Each promotion has its own specific terms and conditions as stated on the respective promotions page.

General terms applicable to all momo99 bonuses and promotions:

• Bonuses may only be claimed by eligible members in accordance with the terms stated in each promotion.
• Rollover requirements (wagering requirements) must be fulfilled before any withdrawal from a bonus balance is permitted.
• Users are not permitted to claim the same bonus more than once unless otherwise stated.
• Momo99 reserves the right to cancel bonuses and reclaim any related winnings if there is evidence of abuse.
• Bonuses offered in limited-time promotions will expire automatically if not used within the specified period.
• Momo99 reserves the right to modify, suspend, or terminate any promotion without prior notice.

Abuse of the bonus system, including opening multiple accounts to claim bonuses, collusion between accounts, or using automation software to exploit promotions, is strictly prohibited and will result in immediate account termination.

6. Game Rules

All games offered at momo99 — including Live Casino, Slot Games, Sports Betting, Betting, and e-sports — are subject to their respective specific rules, available in each game's help section.

The general principles of game rules are as follows:

• All game results are final once confirmed by the system. No appeals will be accepted except in cases of demonstrable technical error.
• Confirmed bets cannot be cancelled unless there is a system error acknowledged by momo99.
• All games use a Random Number Generator (RNG) that has been certified and audited by independent third-party bodies to ensure fairness.
• In the event of a dispute regarding game outcomes, momo99's server records shall be considered as conclusive evidence.
• Momo99 reserves the right to void bets or games under exceptional circumstances such as serious technical disruptions or force majeure events.

For Sports Betting, odds displayed are accurate at the time of display, but momo99 reserves the right to update odds before a bet is confirmed. Bets accepted at incorrect odds due to a technical error may be voided by momo99.

7. User Conduct & Prohibitions

Momo99 users are required to conduct themselves responsibly and ethically while using the platform. The following are strictly prohibited:

• Using automation software, bots, scripts, or any technical tools to exploit the platform or games.
• Colluding with other users to manipulate game outcomes or odds systems.
• Disclosing account information to third parties or allowing others to use your account.
• Registering under a false identity or using forged documents for the KYC process.
• Engaging in any activity that may be classified as money laundering or illegal financing.
• Using obscene language, threatening, or harassing momo99 support team members.
• Attempting to hack, attack or disrupt the technical infrastructure of the momo99 platform.

Any violation of these conduct rules may result in immediate account suspension, forfeiture of balances and bonuses, and legal action where necessary. momo99 reserves the right to take appropriate action without prior notice.

8. Account Termination & Suspension

Momo99 reserves the right to suspend or terminate a user's account for the following reasons without prior notice:

• Violation of any terms outlined in this document.
• Suspected or confirmed fraud, misconduct, or illegal activity.
• Failure to complete KYC verification within the specified timeframe.
• Account suspension request at the user's own request (self-exclusion).
• Instructions from legal authorities or regulatory bodies.

Users may also close their own account at any time by contacting the momo99 support team. Prior to closure, all valid balances (after fulfilling applicable rollover requirements) will be returned to the user via their registered payment method.

In cases of termination due to fraud or serious violations, momo99 reserves the right to withhold all balances until the investigation is concluded and is not obligated to issue any refunds.

9. Limitation of Liability

Momo99 provides its platform on an "as-is" basis and makes no express or implied warranties regarding the availability, accuracy, or suitability of the platform for any particular purpose. To the extent permitted by law, momo99 shall not be liable for:

• Financial losses incurred from playing on the platform, including ordinary betting losses.
• Service interruptions due to system maintenance, technical disruptions or circumstances beyond our control.
• Losses resulting from unauthorised access to your account due to your own negligence in safeguarding your login credentials.
• Actions or failures of third-party service providers, including game providers and payment gateways.

Momo99's maximum liability to any user under any circumstances shall not exceed the total amount deposited by that user in the 30 days prior to the relevant claim.

10. Privacy Policy & Data Protection

Momo99 takes user privacy very seriously. The collection, processing, and storage of your personal data are governed entirely by Privacy Policy ours, which forms part of these terms.

In summary, momo99 collects personal information for the following purposes:

• Identity verification and account management.
• Secure processing of financial transactions.
• Compliance with regulatory requirements and anti-money laundering laws.
• Service improvement and personalisation of user experience.
• Communications relating to your account, promotions and platform updates.

Momo99 will not sell or transfer your personal data to third parties for marketing purposes without your consent. Your data is protected by 256-bit SSL encryption and stored on secure servers.

11. Responsible Gaming

Momo99 is committed to promoting a responsible gaming culture among all its users. We believe that gambling should remain a form of entertainment and should never become a source of financial stress or personal hardship.

As part of this commitment, momo99 provides the following tools to help users manage their gaming habits:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Loss Limit: Set a cap on the amount of losses you can sustain within a given period.
• Play Time Limit: The platform will notify you when you have reached your self-set time limit.
• Voluntary Break: Temporarily suspend your account for anywhere between 24 hours and 6 months.
• Permanent Self-Exclusion: Permanently close your account if you feel it is necessary to do so.

If you or someone you know needs help with a gambling problem, please visit the Responsible Gaming us for more information and support resources available in Malaysia.

12. Changes to Terms & Applicable Law

Momo99 reserves the right to modify, add, or amend any part of these Terms and Conditions at any time without any obligation to provide prior notice to users. However, we will endeavour to communicate material changes via registered email or in-platform notification.

The date of the latest update will always be displayed at the top of this page. It is the user's responsibility to review these terms periodically to ensure they are always aware of the latest version.

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or in connection with these terms shall first be resolved through amicable negotiation between both parties before any legal proceedings are initiated.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be deemed removed while the remaining provisions continue in full force and effect.