Momo99 believes that gambling should remain an enjoyable form of entertainment. We provide a range of tools and resources to help you play responsibly, in control and safely at all times.
At momo99, we don't just offer an enjoyable gaming experience — we are fully committed to the well-being of our users. Since day one of operations, responsible gaming principles have been embedded in every business decision we make.
We understand that for a small number of people, gambling can shift from entertainment to something more serious. That is why momo99 invests seriously in self-control tools, staff training, and partnerships with local support organisations to ensure users who need help can access it easily.
Our core principle is simple: gambling should be a conscious choice, made with a pre-set budget and realistic expectations. Wins are a bonus — not the primary goal.
Important Notice: The momo99 platform is for adult entertainment only. If you feel gambling is starting to affect your daily life, finances, or relationships, please use the tools we provide or contact our support team immediately.
Momo99 provides a comprehensive suite of self-control tools. All tools are free, easily accessible directly from your account and take effect immediately upon activation.
Set daily, weekly, or monthly deposit limits according to your financial capacity. Once the limit is reached, the platform will automatically block any additional deposits until the limit period expires. Limits can be reduced immediately, but increases require a 7-day waiting period as an added safeguard.
Set the maximum loss amount you are willing to absorb per day, week, or month. Once the loss limit is reached, you cannot continue playing until the period ends. This ensures your losses never exceed what you have set for yourself.
Set the maximum session duration for your daily play. When time is up, the system will automatically log out your account and display a session activity summary. This feature is especially useful for ensuring you do not spend too long in front of the screen without realising it.
Need a short break? Activate cool-off mode for 24 hours, 3 days, 7 days, or 30 days. During the cool-off period, your account will be blocked from any wagering activity. You can still log in to check your balance or transaction history only.
If you feel you need to stop completely for a longer period, the self-exclusion option allows you to block your account for 3 months, 6 months, 1 year, or permanently. Excluded accounts cannot be reactivated before the period ends, even upon request.
Enable periodic notifications that remind you how long you have been playing and how much has been wagered in the current session. These reminders appear every 30, 60, or 90 minutes to help you make a conscious decision on whether to continue or stop.
Problem gambling often starts gradually. Recognise these early warning signs before they become something more serious.
If you identify with three or more of the warning signs below, we encourage you to use our self-control tools or seek professional help.
Gambling with money that should be used for basic necessities such as rent, food, or bills.
Constantly thinking about gambling even while doing other things.
Increasing the amount wagered to achieve the same level of excitement as before.
Repeatedly trying to stop or cut back on gambling but failing to do so.
Lying to family members or friends about your gambling activities or losses.
Borrowing money or selling assets to fund gambling.
Gambling to escape problems, stress, or negative feelings.
Continuing to gamble after a big loss in hopes of recovering the money lost.
Neglecting work, family, or social responsibilities due to gambling.
Feeling restless, irritable, or anxious when unable to gamble for a period of time.
Feeling that gambling is the only way to solve your financial problems.
Close relationships with loved ones have been strained or damaged due to gambling habits.
Our commitment to responsible gaming is not mere lip service — it is built into every layer of our platform.
Every new user must go through a strict age verification and KYC process. We require valid identification documents to ensure no one under 18 can access the momo99 platform. Accounts suspected of belonging to underage individuals will be suspended immediately pending investigation.
Momo99's analytics system actively monitors the wagering patterns of all users. When the system detects behaviour indicating risk — such as sudden deposit spikes, drastically increased wagering, or excessively long sessions — our support team will proactively reach out to the user in question.
All momo99 customer support team members undergo specialised training in identifying and addressing problem gambling issues. They are not only trained to resolve technical problems, but are also equipped to provide initial guidance and refer users to appropriate support resources.
Momo99 users can generate a full activity report at any time — including deposit history, withdrawals, total wagering, and win/loss records. This full transparency helps you monitor your own gambling habits and make more informed decisions.
Momo99 partners with local problem gambling support organisations. Contact details for these bodies are clearly displayed on our platform. We believe that seeking outside help is a sign of strength, not weakness, and we always encourage users who need it to do so.
All self-control tools — deposit limits, loss limits, cool-off, and self-exclusion — are accessible and can be activated directly from the momo99 app in under a minute. We have intentionally made this process as simple as possible so there are no barriers to getting the protection you need.
Activating protection tools on momo99 takes just a few minutes. Follow these simple steps:
Access the momo99 platform via the website or mobile app. Make sure you are logged in to your verified personal account.
Click the profile icon in the top right corner and select "Account Settings" from the dropdown menu.
On the settings page, find and click the "Responsible Gaming" or "Self-Control" tab.
Choose the type of limit you want to set — deposit, loss, play time, cool-off, or self-exclusion — and enter your desired value.
Review your selections and click "Activate". Limits take effect immediately. You will receive a confirmation email as a record.
If you encounter any difficulties or would like to speak with our support team, our 24/7 live chat is always ready to help.
This is not a test — it is a personal reflection that can help you honestly assess your relationship with gambling.
1. Have you ever gambled more than you planned?
2. Has gambling ever caused you to be unable to pay bills or meet daily needs?
3. Have your loved ones ever expressed concern about your gambling habits?
4. Have you ever gambled to escape problems or negative feelings?
5. Have you ever tried to stop but failed?
If the answer "Sometimes" or "Often" appears more than once, consider activating the self-control tools or speaking with our support team.
Join momo99 and enjoy an exciting gaming experience with peace of mind — knowing you have all the tools needed to play responsibly and in control.